What Nearly 7 Million Online Reviews Say about the Doctor-Patient Relationship

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Healthcare consumerism has compelled physician practices, hospitals, and health systems to reorient their care models with patients at the center, as well as to offer the access, functionality, and convenience modern consumers expect.

With this convergence, the healthcare industry is beginning to recognize the value consumers place on access to easily accessible and transparent information and services. In the same way consumers use OpenTable to reserve a table at a favorite restaurant, go to Amazon to make purchases, or visit TripAdvisor to book a hotel, they expect the healthcare industry to provide convenient access to accurate information and empower patients to make more informed decisions about their care.

In an unprecedented study, Healthgrades and Medical Group Management Association (MGMA) have analyzed nearly 7 million patient reviews and comments submitted about providers by Healthgrades visitors. The analysis reveals the factors patients consistently cite as being most important to their overall experience with a provider.

The research provides a snapshot of what consumers say about their doctors, as well as spotlights opportunities for physician practices, hospitals, and health systems to serve patients more holistically and enhance personal aspects of care.

Read the complete analysis

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